Interpersonal

• C9 Participates as a Member of a Team - Works cooperatively with others and contributes to group with ideas, suggestions, and effort. Demonstrating competence in participating as a member of a team includes doing own share of tasks necessary to complete a project; encouraging team members by listening and responding appropriately to their contributions; building on individual team members' strengths; resolving differences for the benefit of the team; taking personal responsibility for accomplishing goals; and responsibly challenging existing procedures, policies, or authorities.
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• C10 Teaches Others - Helps others learn. Demonstrating competence in teaching others includes helping others to apply related concepts and theories to tasks through coaching or other means; identifying training needs; conveying job information to allow others to see its applicability and relevance to tasks; and assessing performance and providing constructive feedback/reinforcement.
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• Cll Serves Clients/Customers - Works and communicates with clients and customers to satisfy their expectations. Demonstrating competence in serving clients and customers includes actively listening to customers to avoid misunderstandings and identifying needs; communicating in a positive manner especially when handling complaints or conflict; efficiently obtaining additional resources to satisfy client needs.
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• C12 Exercises Leadership - Communicates thoughts, feelings, and ideas to justify a position, encourages, persuades, convinces, or otherwise motivates an individual or groups, including responsibly challenging existing procedures, policies, or authority. Demonstrating competence in exercising leadership includes making positive use of the rules/values followed by others; justifying a position logically and appropriately; establishing credibility through competence and integrity; and taking minority viewpoints into consideration.
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• C13 Negotiates to Arrive at a Decision - Works toward an agreement that may involve exchanging specific resources or resolving divergent interests. Demonstrating competence in negotiating to arrive at a decision involves researching opposition and the history of the conflict; setting realistic and attainable goals; presenting facts and arguments; listening to and reflecting on what has been said; clarifying problems and resolving conflicts; adjusting quickly to new facts/ideas; proposing and examining possible options; and making reasonable compromises.
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• C14 Works with Cultural Diversity - Works well with men and women and with a variety of ethnic, social, or educational backgrounds. Demonstrating competence in working with cultural diversity involves understanding one's own culture and those of others and how they differ; respecting the rights of others while helping them make cultural adjustments where necessary; basing impressions on individual performance, not on stereotypes; and understanding concerns of members of other ethnic and gender groups.

Collaboration & Teamwork

Sample Products (Alphabetical List)

Multiple Intelligence Assessment Menu

Systems

• C15 Understands Systems - Knows how social, organizational, and technological systems work and operates effectively within them. Demonstrating competence in understanding systems involves knowing how a system's structures relate to goals; responding to the demands of the system/organization; knowing the right people to ask for information and where to get resources; and functioning within the formal and informal codes of the social/organizational system.
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• C16 Monitors and Corrects Performance - Distinguishes trends, predicts impact of actions on system operations, diagnoses deviations in the function of a system/organization, and takes necessary action to correct performance. Demonstrating competence in monitoring and correcting performance includes identifying trends and gathering needed information about how the system is intended to function; detecting deviations from system's intended purpose; troubleshooting the system; and making changes to the system to rectify system functioning and to ensure quality of product.
  • Maintaining Self-Control
  • Using common sense
  • Respecting authority
  • Respecting rights of others
  • Maintaining a positive work ethic
  • Being Responsible
  • Being prompt and prepared
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• C17 Improves and Designs Systems - Makes suggestions to modify existing systems to improve products or services and develops new or alterative systems. Demonstrating competence in improving or designing systems involves making suggestions for improving the functioning of the system/organization; recommending alterative system designs based on relevant feedback; and responsibly challenging the status quo to benefit the larger system.
  • Managing workspace
  • Problem solving
  • Decision making
  • Scientific method
  • Research process
  • Goal setting
  • Higher-order thinking
  • Keeping a daily calendar
  • Managing specific tasks
  • Taking initiative
  • Cooperating effectively
  • Competing effectively
  • Interacting well one-to-one, one-to-many

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